Shipping & Returns

Delivery

UK Delivery – Standard delivery costs £3.50 per order, no matter how many items we send. Please allow 3 – 5 working days for your parcel to arrive, if your order has not been received within this time then please email us at info@welshgiftsandcrafts.co.uk.

Please note that deliveries are made within working hours and may require a signature. For this reason you may like to nominate a secure delivery address where someone is available to sign.

Europe Delivery – Standard delivery costs £5.00 per order or please email first so that we can check with the Royal Mail tariff chart.

U.S.A. Please email before placing your order to check the cost of the delivery as it can vary quite a lot.

Returns

If you are not completely satisfied with your purchase you may return them for an exchange or refund within 7 days of receipt. Items must be returned in their original packaging.

Our decision will always be final with regard to the condition of items that we have reasonable grounds to believe have been worn.

Please return item/s together with a note detailing the reason for the return.

If the item you received is not what you originally ordered, please contact info@welshgiftsandcrafts.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible.

Please note:

(a)We are not responsible for return postage.

(b)The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and retail proof of posting from your shipper.

(c)The cost of returning the item to us is your responsibility.

(d)The parcel can take up to 7 working days to be returned to the shop, unless sent via special delivery.